A 99.9% Server Uptime
The principal advantage of establishing your own shared hosting system is that you don’t have to worry about compatibility – you configure a specific set of software applications in such a way so as to be compatible with a defined set of hardware parts. The result is something significantly more stable and dependable, since there are fewer potential chances of failure. We have built our cloud hosting platform atop tried and trusted hardware components as well as a heavily tweaked version of Security–Enhanced Linux in an attempt to create a completely safe and secure home for your own personal sites.
Because of this, with each of our Linux shared hosting packages we give you a 99.9% server uptime guarantee. This uptime guarantee is available in all datacenters.
A 99.9% Network Uptime
Aside from our cloud hosting system, we’ve also built our very own internal network in all our datacenters. Everything is based on first–class hardware parts provided by Juniper. On top of that, on each router, we have put a firewall with an elaborate algorithm in an attempt to filter all shady requests.
In this way, in each of our data center facilities – in our data center in USA, in our data center in United Kingdom, in our data center in Finland, in our data center in East Europe as well as in our data center in Australia, you can enjoy a 99.9% network uptime guarantee. And this guarantee applies to all web hosting plans in each and every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. In case you’re unsatisfied with our services, or if you find them inadequate, or if you decide that you must have a Linux VPS instead of a cloud hosting package – you will get a full refund, no questions asked.
All domain name registrations are non–refundable, but you’ll retain complete control of your domains even when you delete your hosting account with us.
24/7 Technical Support
In the event that you have a hosting firm, your technical engineers are of great importance. That’s why we have conscientiously selected a highly skilled team of customer service technicians, each with lots of years of expertise behind his back. Thanks to them, our company offers 24x7 support with each of our web hosting services.
And not only that, we offer a 1–hour response time guarantee. All customer service inquiries are responded to in less than one hour and our average ticket response time is just 20 minutes!