Technical Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Guarantee

  • Every single help request you send to us will be replied to within maximum one hour. If your ticket or email calls for additional assistance from a sysadmin, we’ll without delay forward it and leave a comment to let you know that your case is being examined. If you take advantage of our Administration Services package, all of the tasks included there will be executed at a time that is convenient for you.

  • Top quality support service

  • A Topflight Customer Service

  • We’ll be at your disposal round–the–clock to answer any enquiries that you may have about our Website Control Panel and any of the applications that we have pre–installed on your behalf on the server. In case you also need assistance tackling server admin tasks, take a glance at our Administration Services package, which includes backup space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, plus software installation and problem troubleshooting procedures.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Website Control Panel is installed by default for each Linux dedicated hosting server. Among its characteristics is a rather useful integrated knowledgebase that will guide you step by step on everything that you can do. The majority of educational articles have video versions which demonstrate all the operations that you can carry out in a very illustrative way. You can find all the help articles and the video tutorials in the upper right corner of each Website Control Panel section.