The client support that you will get from your shared hosting provider is very important, no matter if you have pre-sales questions and you're not a customer yet, or you have some technical issue with an active account. Prompt and accurate information about a question or a problem will save you lots of time and efforts, not mentioning that this could often be an indicator that you're ordering from a real web hosting supplier and not from a reseller. If you get a hosting account through a company that does not own its servers and it cannot access them right away, it's very likely that you will wait for a few days in order to have an answer to any question, therefore your web sites may remain offline for ages. Alternatively, a supplier which provides various means of communication and has a tech support staff available all the time will assist you to right away and help you minimize or entirely avoid any downtime and prospective losses.
24/7 Customer Support in Shared Hosting
The customer and tech support services for our shared hosting packages are twenty-four-seven, thus you can forget about waiting for several days so as to get assistance. If you aren't our client yet, you can call us, chat with an agent or send an email. In case you already have an account, you are able to open a support ticket on top of the other three options for communication. You're able to choose the most appropriate way to contact us based on where you are or the device you are using. We will assist you for more or less any webhosting-related query that you may have or problem that you can encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even in such a case the maximum reply time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Hosting
All the semi-dedicated hosting services that we offer feature 24/7 customer and technical support, so regardless of what problem you experience, you'll be able to get in touch with us and we will assist you at once. Our guaranteed reply time for any email message or trouble ticket that you open through your Hepsia website hosting Control Panel is only one hour; the actual reply time hardly ever is more than twenty minutes. In addition, we provide phone support with multiple local numbers internationally as well as a live chat, which means that you will be able to get in touch with us and receive additional info about our solutions even if you don't have an account yet. We can help you with nearly any question or an issue you may have - payment methods, plan features, e-mail setup, hosting account settings, etcetera. If you employ our services, you won't ever encounter a scenario where you need to wait for a couple of days to get an issue solved like you have to do with many other suppliers.
24/7 Customer Support in VPS
In case you get a virtual private server from our company, you can use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, you'll find a couple of local telephone numbers in the United States of America, the UK and Australia plus a live chat service. If you are a current customer and you're looking for assistance with some technical issue that requires longer time to analyze or resolve, you're able to open a support ticket through your billing account or you will be able to send an e-mail message and we will take care of the trouble and send you a response within 1 hour. The reply time is guaranteed 24/7, including holidays and weekends, still for most problems it takes no more than 30 mins to receive support. The support service covers the VPS and all the pre-installed software it includes, so if you'd like to have help with third-party applications, you can check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Hosting
With a 1 hour max response time warranty, you will get prompt support when you order a dedicated server from our company. Our customer and tech support crews are accessible 24/7/365, therefore every time you open a ticket through your billing account or you send an email related to any kind of problem with the server or the pre-installed software on it at any time of the day, you'll have a response within the hour, even during holidays. Our ticketing system is the more suitable option in case the issue involved needs more time to be solved or when it needs to be sent to our administrators, since it's easier to keep track of the communication sent on both sides. For basic, sales and billing issues/inquiries, you can call us or talk to a live representative through our chat service. If you include the Managed Services upgrade to the server plan, our administrators will also help you with third-party software set up and troubleshooting and similarly to the standard support, this service is available 24/7 too.