A lot of persons who start using their 1st hosting account, or switch companies, usually have inquiries in regard to how certain tasks are performed or face complications when setting up different things like emails, website settings, etc. For this reason, a lot of hosting providers have prepared documentation with standard questions and issues so as to help their clients receive information swiftly and easily. Consequently, the technical support staff members can devote more time to real issues that certain customers may be experiencing, because the solution for the smaller things will be available on the World Wide Web and clients can handle them without getting in touch with the customer support team. Having thorough documentation is essential, especially for new clients without any past experience at all, since the web hosting service involves a plethora of functions and many people can get bewildered about what to do. A good information repository can both help you accomplish the tasks that you wish and find out how the hosting service functions as a whole.
Extensive Online Documentation in Shared Hosting
If you’ve ordered your very first shared hosting plan from our company or have migrated your site over to us, you’ll become accustomed to our services and our in-house developed Hepsia Control Panel very quickly as we have prepared a substantial online knowledge base where you can find all the info that you’ll ever need – both general info with regard to the web hosting service as a whole and more specific info about the different features that you can use and the complications that you could confront. The articles are located in two places. The complete article list can be accessed via the Help section of the Control Panel. You can read articles that are dedicated to the different features in each and every section of the Control Panel too. You can get to know how to accomplish de facto everything, from enabling an .htaccess file to managing an electronic mailing list, and all the articles offer detailed guides, so you will never become disoriented because of an unclear text. Surely, if you have a more specific problem and you don’t find a solution in our knowledge base, you can get in touch with our client service staff 24/7.
Extensive Online Documentation in Semi-dedicated Hosting
Our semi-dedicated hosting services come with in-depth online help documentation where you will find information on all the functions that our custom-created Hepsia Control Panel offers, as well as solutions to various questions and problems that you could experience. All configuration guides offer comprehensive instructions, which goes to say that you will not need to worry about omitting something if you plan to export a database, for example. The troubleshooting articles encompass a range of conceivable reasons for certain problems and the solution for each of them, so if you are not able to send email messages even though you have the correct outgoing mail server settings, for instance, you can quickly find out what the reason could be and fix the problem with several clicks in your mail client. As the Hepsia Control Panel has quite a few features, you will be able to find applicable articles in every section. In case you’d like to browse all help articles, click on the Help link, which is located in the top right-hand side of the window.