A ticketing system is the most common means of communication that web hosting companies offer to their customers. It is usually part of the billing account and is the easiest way to deal with an issue that takes a certain period of time to investigate or that needs to be forwarded to a server admin. In this way, all replies added by either side will be kept in the exact same location in the event that somebody else needs to work on the problem at hand and the information already exchanged in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it’s separate from the web hosting Control Panel, which suggests that you’ll need to log in and out of no less than 2 accounts to carry out some procedure or to contact the hosting company’s support staff. If you want to administer a couple of domains and each one of them is hosted in its very own account, you’ll need to use even more accounts simultaneously. In addition, it could take a significant amount of time for the hosting provider to reply to your tickets.
Integrated Ticketing System in Shared Hosting
The ticketing system that we use for our Linux shared hosting
isn’t separate from the hosting account. It’s part of our full-featured Hepsia Control Panel and you will be able to visit it at any given time with just a few clicks, without the need to sign out of your hosting account. The ticketing system offers a quick-search box, which will help you find de facto any support ticket that you have already opened, if you need it. Additionally, you can read knowledge base articles that are relevant to various problem categories, which you can choose, so you can discover how to resolve a specific problem even before you send a ticket. The ticket response time is maximum 1 hour, which suggests that you can receive timely assistance at any specific time and if our client service team suggests that you should do something within your hosting account, you can do it immediately without logging out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it is far more convenient to manage everything from one single location, so we’ve integrated a trouble ticket system into the custom-developed Hepsia Control Panel, which is offered with each single semi-dedicated server
plan. This will allow you to handle the communication with our client care staff together with your storage space, which means that you won’t need to remember an additional log-on name for another admin dashboard. You’ll be able to send a new ticket or to track down the status of an old one with less than a few clicks of the mouse while you are browsing the content hosted in your account. Moreover, you can search through older tickets using a clever search function or read relevant help articles, which provide solutions to commonly experienced predicaments. The integrated trouble ticket system is strictly monitored 24-7-365 with the maximum ticket response time being just 60 minutes, so there will always be someone to help you out.