In case you’ve got a website, a problem might always crop up and it does not automatically have to be associated with the web hosting service. For instance, something can go wrong when you update a web-based app or some crucial content can be edited or deleted accidentally. Irrespective of what the nature of the problem might be, you’ll have to touch base with the client care staff and ask them to retrieve a backup or to assist you in fixing the problem that you are struggling with. How timely they’ll do this will determine the interval of time that your sites will be unreachable. For specific sites like community web portals or online shops, a regular outage period can often mean losing visitors and cash. That being said, it is pretty important that you use the services of a web hosting company that offers not only a very good customer care service, but also a quick one.
One-Hour Response Guarantee in Shared Hosting
In case you are using one of our Linux shared hosting and you have an enquiry or stumble upon some challenge, you can get in touch with us 24-7 by posting a tech support ticket or by sending an email and we guarantee that you’ll get an answer in less than 60 minutes. If the issue can be solved, we will do it before we reply to you, whilst in case there’s something that you need to do on your end, we’ll supply you with all the necessary info – what workable solutions to try out, what settings to check, etc. Normally, you will receive an answer within thirty minutes max, which goes to say that waiting for hours and hours or even for more than 1 day to obtain support is something out of the question. Our 1-hour response time guarantee applies to any enquiry that you might have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our customer support team representatives will be at your service at all times and they’ll answer any ticket that you post from our hosting Control Panel within only 1 hour. The ticket response time is guaranteed no matter if you have a general query with regard to your semi-dedicated server or you bump into a certain obstacle and you won’t have to wait even that long for most issues. No matter what the essence of the issue is or what time it is, we will be there to lend you a hand, as we are available 24-7-365 to tackle any general, technical or billing issue. If you get in touch with us about anything that is within our capabilities, we’ll resolve it before we get back to you, which goes to say that you won’t have to wait for hours or even days while the problem perseveres. If there’s something that you have to do on your end, we’ll provide you with the needed details – what possible solutions to try, what actions to take, etc.