If you've ever had a shared hosting account in the past or you've dealt with any other type of online service, you probably know from your personal experience that for many things it's better to talk to a live person on the telephone instead of exchange support tickets or emails. If you want to learn more about a specific service before you order it or if something small-scale has to be done, for instance, it'll be far easier and a lot faster to do it in real time. When you are able to get in touch with representatives by phone, it's also very likely that you're using the services of a real web hosting provider, not just a reseller. The type of support that you will get by phone may differ between different providers - from standard matters to professional tech support. Generally most suppliers will offer you pre-sales assistance and first level telephone support, while more complex technical matters are handled via electronic mail and / or tickets.
Phone Support in Shared Hosting
Our shared hosting packages come with phone support 14 hrs a day even on official holidays, so if you do not have an account yet, you are able to call us and find out more about our solutions or if we'll meet the system requirements for your sites. For your convenience, we have local phone lines in the United States of America, Great Britain and Australia, so that you'll be able to contact the phone number which is nearer to you. If you're a current customer, we can help you promptly with any general and billing issues as well as with numerous tech issues so as to save you time and efforts - we acknowledge the fact that in some cases it's easier to talk to a live person to get things done instantly. Certainly, some problems cannot be managed over the phone, so if this is the case you'll be able to use our ticketing system.
Phone Support in Semi-dedicated Hosting
We offer live phone support 14 hrs daily as part of the support services for each semi-dedicated server plan that we offer. Due to the fact that some issues are more complex and time-consuming, you may need to open a support ticket if you experience such a problem, still for all your general, billing or small-scale technical issues you can always call us and we will assist you in a timely manner in order to save you the time you will need to spend on opening a ticket. Even if you don't have an account yet, you can find out whether you can host your internet sites on our innovative cloud platform or you'll be able to receive any other general info on our semi-dedicated services. We have local numbers in the United States, Great Britain and Australia plus a global number, so that you're able to call the one that is closer to where you live.